Privacy Policy

1. About This Policy

NRW Equipment Hire Pty Ltd (ABN 89 696 989 389 / ACN N/A) ("NRW Equipment Hire", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").

By using our website (nrwequipmenthirepty.site), contacting us, or engaging our services, you consent to the handling of your personal information as described in this Policy.

2. Who We Are

NRW Equipment Hire Pty Ltd is a heavy equipment hire company registered in Western Australia, providing construction and mining equipment solutions.

• Company Name: NRW Equipment Hire Pty Ltd
• ABN: 89 696 989 389
• ACN: N/A
• Address: WA 6104, Australia
• Email: [email protected]

3. Information We Collect

We may collect the following types of personal information:

• Identity information: full name, title, position
• Contact details: email address, phone number, postal address, company address
• Business information: company name, ABN, project site addresses, equipment requirements
• Communication records: emails, enquiry form submissions, and correspondence
• Website usage data: IP address, browser type, pages visited, and cookies

4. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide equipment hire services
• Prepare quotes, hire agreements, and project documentation
• Comply with legal and regulatory obligations, including work health and safety legislation
• Send service-related communications, invoices, and hire documentation
• Improve our services, fleet management, and website
• Process insurance claims and manage risk

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and subcontractors (on a need-to-know basis)
• Third-party service providers (e.g. transport operators, maintenance providers, IT/hosting) — subject to confidentiality obligations
• Government agencies or regulators where required by law (e.g. WHS regulators, the ATO)
• Insurance providers for claims processing and risk management

We do not sell or rent your personal information to third parties.

6. Cookies and Website Data

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors interact with our site.

You may manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, including secure storage of electronic records and restricted access to personal data. In the event of a notifiable data breach, we will comply with the Notifiable Data Breaches scheme under the Privacy Act.

8. Access and Correction

Under the APPs, you have the right to request access to or correction of your personal information held by us. To make a request, contact us at [email protected]. We will respond within 30 days.

9. Complaints

If you believe we have breached the APPs, contact us at [email protected]. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia.

11. Contact Us

For privacy-related queries:

• NRW Equipment Hire Pty Ltd
• ABN: 89 696 989 389
• WA 6104, Australia
• [email protected]